VVDI MB firmware update STOP at a screen

VVDI-MB tech support:

customer complaints:

Tried to update to VVDI MB version 4.5.0
Then tried to update firmware, still at this screen
I haven’t antivirus and no firewall
Thank you for help

how to solve:

Force to Close the whole thing then try again…. it will work

If not, try for more times and will solve it definitely!