Problem:

When updating the firmware on Xhorse Dolphin XP-005L key cutting machine, the process fails and displays the following errors:

• Request time out.
• Machine in BIOS mode.

Solution:

Step 1: Network & Battery Disconnect

1. Switch to a stable network connection (e.g., mobile hotspot or stronger Wi-Fi).
2. Open the device casing and disconnect the green connector cable from the internal battery.

Step 2: First Firmware Update

1. Plug in the main power source and turn on Dolphin XP-005L(with the battery cable remaining disconnected).
2. Run the firmware update procedure again until it completes successfully.

Step 3: Reconnect & Second Firmware Update

1. Power off the device and reconnect the green battery cable back into its port.
2. Power on the machine and perform a second firmware update to complete the system restore.

Tech support:

Email: Sales@xhorseTool.com

Skype: VVDI2shop.com

Whatsapp/Tel: +86 15387077565

https://www.xhorsetool.com/